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Should your regularly scheduled cleaning fall on a major holiday, we will make every attempt to reschedule it for an alternate date. Please contact the office well in advance if you have a preference for an alternate cleaning date.
Swept Away cannot guarantee arrival times. It is important that we can get into your home during normal business hours. Most customers provide us with a key to their home. If for some reason you choose not to give us a key and we are not able to access your home when we arrive, a lock out fee in the amount of your full cleaning will be charged.
While we do recognize that emergency or uncontrollable conditions may prevent advance notice, your team gets paid per job and is only paid for the work they perform. To allow us enough time to fill your spot with an occasional customer we need three business days notice for cancellations. Cancellations made with less than three business days’ notice are subject to a $50 cancellation fee. Cancellations made with less than 24 hours notice are subject to a cancellation fee equal to 100% of your regular service charge.
Yes, we do accept credit cards for your convenience. In fact, we require a credit card to book your cleaning and hold your spot.
As mentioned before, we do require a credit card to book your cleaning and hold your spot. All payments are due at the time of service. We do not offer terms. If other prepayment arrangements have not been made, please leave your payment on the kitchen table or countertop for your House Cleaning Specialist to pick up at the time of your service. If there is not a payment left for your team to bring back then we charge the credit card that we have on file for you. You may also leave a note for your team next to the payment if you need to communicate with them. If you need a receipt please let us know.